Call Us: +1 718 814 3425

DEVOPTIMISATION LLC – Refund Policy

Last updated: July 16, 2025

Quick summary (not a substitute for the full policy): We do custom project work. You’re invoiced after you approve the deliverables (or at agreed milestones). Because most work is completed before payment, refunds are uncommon but we stand behind quality. If something isn’t right, contact us within 30 days of payment and we’ll review, revise, or refund (partial/full) depending on the work completed. Third‑party costs (domains, hosting, licensed stock assets, SaaS subscriptions purchased on your behalf) are non‑refundable once incurred. All refunds are processed via the original Stripe payment method in EUR within 14 business days of approval.

1. Scope

This Refund Policy applies to all paid engagements, invoices, and Stripe Payment Links issued by DEVOPTIMISATION LLC (“DEVOPTIMISATION,” “we,” “us,” or “our”) for custom web design, development, branding, and digital marketing services. It covers one‑off projects, milestone invoices, retainers, and maintenance plans unless an individually negotiated Statement of Work (“SOW”) or Master Services Agreement (“MSA”) explicitly overrides a provision below.

2. Contact for Refund Requests

Email: contact@devoptimisation.com
Phone: (+1) 718‑814‑3425
Mail: DEVOPTIMISATION LLC, 30 N Gould St Ste 100, Sheridan, WY 82801 USA
Please include your invoice number, project name, payment date, and a brief description of the issue when requesting a refund.

3. How Our Billing Works (Important for Refunds)

We provide quotes and written scopes. Work is performed. You review & approve. We invoice only after acceptance (unless milestone billing or a non‑refundable booking deposit was agreed). Because payment normally occurs after work is substantially complete, refund situations usually relate to:

  • Post‑delivery defects or missed scope elements discovered after approval.

  • Dissatisfaction with quality vs. agreed specifications.

  • Cancellations between milestones in multi‑phase projects.

4. Key Time Windows

Event Your action window What happens
Delivery sent for review 5 business days (default; see SOW) Provide consolidated feedback or request changes before acceptance.
Payment made (post‑approval) 30 calendar days Raise quality concerns for review, revision, or refund evaluation.
Refund approved 14 business days Refund issued to original payment method (Stripe).

5. Eligibility Matrix

Use this table as a guide; final decisions consider the specific SOW and actual work completed.

Situation Typical Resolution Refund Guidance
No work started & no 3rd‑party costs incurred (rare; if you prepaid) Cancel engagement 100% refundable.
Work started but not delivered; cancellation by Client DEVOPTIMISATION stops work; partial deliverables may be provided Refund = Total paid minus time/materials & non‑refundable costs.
Delivered; not yet accepted; quality issues raised within review window We revise to meet scope No charge until accepted; if prepaid, refund or credit less work performed.
Accepted & paid; issue raised within 30 days; verifiable gap vs. approved scope Fix / revision first Partial refund if we cannot reasonably correct.
Change of mind after acceptance (no quality defect) May provide paid change order Typically non‑refundable.
Third‑party services purchased (domains, hosting, stock, SaaS) Transfer or leave active Non‑refundable once purchased; we’ll assist transfer where possible.

6. Deposits & Booking Fees (If Used)

Some engagements (large or time‑sensitive) may require a deposit or booking fee to reserve production time. Unless the SOW says otherwise, deposits are non‑refundable once work begins but are applied to the final invoice. If you cancel before work starts and we have incurred no preparation cost, we may refund all or part at our discretion.

7. Milestone & Phase Billing

For multi‑phase projects we may invoice per milestone (Discovery, Design, Build, Launch). Each milestone is reviewed & accepted separately. Refund requests apply only to the most recent paid milestone unless a prior phase defect directly caused downstream failure. We’ll evaluate on a case‑by‑case basis.

8. Maintenance Plans & Retainers

Monthly support/maintenance retainers are billed in advance for the upcoming month (unless the SOW states post‑usage billing).

  • Cancellation: Provide written notice at least 7 days before the next billing cycle to avoid renewal.

  • Unused hours: If we track hours and you cancel mid‑cycle, unused prepaid hours may be credited or partially refunded at our discretion (administrative minimum may apply).

  • No carry‑over unless explicitly stated.

9. Quality Issues & Revisions Process

If you believe a deliverable does not match the approved scope/specifications:

  1. Email us with details, screenshots, or links.

  2. We acknowledge within 1 business day.

  3. We investigate and propose corrective actions (bug fix, design adjustment, performance tuning, content update).

  4. If we cannot reasonably correct the issue, we may offer a partial refund or service credit toward future work.

10. Non‑Refundable Items

The following costs cannot be refunded once incurred, but we will transfer ownership/licenses to you when possible:

  • Domain registrations & renewals

  • Web hosting, server instances, CDN credits

  • Premium themes, plugins, modules, fonts, icon packs

  • Stock images, video, or audio libraries

  • SaaS marketing / analytics / email tools purchased on your behalf

  • 3rd‑party contractor fees approved by you

11. Chargebacks & Disputes

Please contact us before opening a card charge dispute. We respond quickly and can often resolve issues faster (and more completely) than the bank dispute process. Unwarranted chargebacks increase costs for everyone; where a chargeback is filed without first contacting us, we reserve the right to suspend ongoing or future work until resolved. (This does not limit any statutory consumer rights.)

12. Refund Method & Currency

  • Refunds are issued to the original payment method used through Stripe.

  • Refunds are denominated in EUR. If you paid in a different currency (per SOW), the refund will match the currency of the original transaction; bank/card conversion rates may vary and are outside our control.

  • Processing time after approval: up to 14 business days (most Stripe card refunds appear sooner; timing depends on the card issuer).

13. Legal Rights

Nothing in this policy limits any rights you may have under applicable consumer protection law. Where local law grants you a mandatory cooling‑off or cancellation right for digital services, we will honor that right. If a term in your SOW conflicts with a non‑waivable legal right, the legal right governs.

14. Policy Changes

We may update this Refund Policy from time to time. The “Last updated” date above reflects the current version. Material changes will be announced on our Site or via email to active clients.

15. Questions?

We want every client satisfied. If you have concerns about quality, scope, billing, or refunds, please reach out.

DEVOPTIMISATION LLC
30 N Gould St Ste 100
Sheridan, WY 82801 USA
Email: contact@devoptimisation.com
Phone: (+1) 718‑814‑3425

End of Refund Policy