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Refund Policy

At DevOptimisation.com, we are committed to providing high-quality web design, custom websites, branding, and digital marketing solutions. Our goal is to ensure your satisfaction with our services. However, we understand that there may be instances where you are not entirely satisfied. This refund policy outlines our practices regarding refunds.

1. Consultation Fees

  • Fees paid for initial consultations are non-refundable. These fees cover the time and expertise provided during the consultation.

2. Project Deposits

  • Deposits paid at the start of a project are non-refundable. These funds secure your project slot in our schedule and cover initial project planning and setup.

3. Service Fees

  • Refunds for service fees (excluding deposits) are considered on a case-by-case basis. If you are not satisfied with our services, please contact us within 30 days of the project delivery date to discuss your concerns.
  • We may offer a partial or full refund, or propose revisions to address the issues, depending on the circumstances and the nature of the dissatisfaction.

4. Eligibility for Refunds

  • To be eligible for a refund, you must provide clear evidence of the issues you encountered and demonstrate that our services did not meet the agreed-upon specifications or quality standards.

5. Refund Process

  • To request a refund, please contact our customer support team at contact@devoptimisation.com with your order details and a description of the issue.
  • We will review your request and respond within 10 business days.
  • If a refund is approved, it will be processed within 14 business days. Refunds will be issued to the original payment method used during the purchase.

6. Exclusions

  • Refunds are not available for services that have been fully rendered and approved by the client.
  • Any third-party costs incurred on behalf of the client (e.g., domain registration, hosting fees) are non-refundable.

7. Changes to This Policy

  • We reserve the right to update or modify this refund policy at any time. Changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.

Contact Us If you have any questions or concerns about our refund policy, please do not hesitate to contact us at contact@devoptimisation.com.

Thank you for choosing DevOptimisation.com. We value your business and are dedicated to providing excellent service and support.